Frequently Asked Questions
Find answers to common questions about our golf equipment, shipping, and more. Can't find what you're looking for? Call us on 02033 768500 or email info@opengolfer.co.uk
Launch Monitors & Simulators
The GC3 and GC3S have identical hardware and accuracy with three high-speed cameras. The key difference is pricing structure. GC3 costs £7,499 with all software included upfront and no subscription needed. GC3S costs £3,990 with lower upfront cost but requires £499 per year subscription after first year. Both include the Bushnell Pro X3 LINK rangefinder and work identically indoors and outdoors.
Yes! All our photometric launch monitors work perfectly in both environments. Indoors they connect to golf simulator software for year-round practice. Outdoors you can take them to the range for real-ball data. The cameras automatically adapt to different lighting conditions without any setup changes.
Most launch monitors include FSX Play (arcade-style gameplay), FSX 2020 (realistic simulation with 25+ courses), and club fitting and practice modes. They are also compatible with third-party software like E6 Connect, TGC 2019, and GSPro (subscriptions required separately).
Minimum recommended space is 10 feet wide, 9 feet high, and 12 feet deep. This allows comfortable full swings with all clubs. Taller golfers may need 10ft ceilings. You can work with less space by using shorter clubs or modifying your swing.
Our premium launch monitors use photometric camera technology trusted by PGA Tour professionals with ball speed accuracy within 1 percent, spin rate within 3 percent, and launch angle within 0.5 degrees. This is professional-grade accuracy for serious game improvement.
Golf Practice Nets & Enclosures
Setup time varies by model. Pop-up nets take under 2 minutes. Standard frame nets take 10-15 minutes with no tools required. Professional enclosures take 1-2 hours with two people. All nets include detailed instructions and required hardware.
Yes! Our nets are rated for high-impact use with premium nets rated for 150+ mph ball speeds, impact baffle netting with double-layer protection, and reinforced frames engineered for repeated full-power shots. We sell only archery-grade impact netting designed for thousands of shots.
Most nets are weather-resistant with UV-treated materials. For covered use expect 5-7 year lifespan. For uncovered outdoor use expect 2-3 year lifespan. We recommend bringing nets inside during extreme weather like high winds or heavy snow to maximize lifespan.
Impact screens are dual purpose (hitting surface plus projection screen) made of 4-way stretch fabric, best for dedicated simulator rooms, priced £300 to £1,500. Practice nets are single purpose for ball capture only, best for outdoor practice or budget setups, priced £100 to £800.
Golf Trolleys & Accessories
Battery range depends on model and terrain. Standard 18-hole batteries last 18-27 holes on flat courses. Extended 28Ah batteries last 36-54 holes. On hilly courses expect 30-40 percent less range. Charge fully before each round and use lower speed settings to maximize battery life.
Most modern electric trolleys fold compactly to typical dimensions of 80cm by 45cm by 35cm. This fits most hatchbacks, sedans, and SUVs. Motocaddy M-Series trolleys feature ultra-compact folding specifically designed for smaller vehicles.
Yes, electric trolleys are weather-resistant but not waterproof. They are safe in light to moderate rain and electronics are splash-resistant. Do not submerge in water or use during thunderstorms. After wet rounds, wipe down electronics and dry battery contacts.
Shipping & Delivery
Yes! We offer free UK mainland delivery on orders over £50 and free delivery on all launch monitors and simulators. Orders under £50 have £5.99 standard delivery. Most items ship within 1-2 business days.
Yes! Once your order ships you will receive a tracking number via email, SMS updates for courier deliveries, and an estimated delivery window. Contact us at info@opengolfer.co.uk for tracking assistance.
Returns & Warranty
We offer a 14-day money-back guarantee. Items must be unused and in original packaging. Return shipping is customer responsibility. Activated software is excluded. Contact us before returning at info@opengolfer.co.uk
Warranty varies by product. Launch monitors have 2 years manufacturer warranty. Golf trolleys have 2-3 years depending on brand. Practice nets have 1 year. All warranties require proof of purchase and normal use conditions.
Contact us immediately within 48 hours. Phone 02033 768500 or email info@opengolfer.co.uk. We will arrange free collection and provide full replacement or refund. Take photos of damage and keep all packaging until resolved.
Payment & Pricing
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna buy now pay later. All payments are processed securely through Shopify.
Yes! Through Klarna we offer pay in 3 interest-free instalments, pay in 30 days, and flexible payment plans for orders over £250. Available at checkout and subject to credit approval.
Still have questions?
Our golf equipment experts are here to help you find the perfect gear. Phone: 02033 768500 or Email: info@opengolfer.co.uk